If you are not receiving notifications about the app, please check that you have enabled notifications for the app. You can do this by accessing your phone settings and locating the app notifications settings. If you are not sure how to locate these settings or are still not receiving notifications, please contact your centre manager and they will assist you.

If you are a new user, you will not see any updates until the centre broadcasts an update. Programme updates are usually posted on a weekly basis. If there is still no activity on the app after an extended period (i.e. more than a week) you may enquire with the centre manager directly or contact our app support team by clicking on the button at the bottom of this page.

These forms or notices require your action or acknowledgment. You will need to answer or acknowledge the forms before you can access the homepage. If you have not accessed the app in a long time, the forms and notices sent to your account will accumulate over time. To prevent this, you are advised to complete the required actions when you receive the notifications, or regularly check the app for these updates.

Only one parent needs to respond. Please note: Once consent or acknowledgement has been granted, it cannot be edited by either parent. Should there be a change in decision, parents will have to inform the centre directly.

To cut down on paper usage, parent may only view centre announcements/forms via the app. Alternatively, you can set reminders or add an event to your device’s calendar app.

You may approach their child/children’s centre for assistance.

Alternatively, you can also contact Big Heart App Support by clicking on the bottom of the page.

Please allow our App Support team 3 working days to respond to your email. For urgent matters, please contact the centre manager instead for a faster response.